Quality and leadership in everything we do – from fine wine to hospitality.
We are building a legacy that Craggy Range Employees can be proud of, here’s what drives us;
If you’re looking to join a team that’s constantly breaking new ground, come and join the legacy we’re building at Craggy Range.
See our current vacancies below to find out more.
Guest Experience Specialist
Are you a people-oriented professional with a passion for creating unforgettable guest experiences? Do you thrive in dynamic team environments where organisation and attention to detail are key? We are seeking a Guest Experience Specialist to join our awesome team at the Giants Site and be the face of our renowned accommodation and hospitality offerings.
As a Guest Experience Specialist, you will be the welcoming face of our site, ensuring every visitor experiences our exceptional hospitality. From managing accommodation bookings and restaurant reservations to preparing tailored itineraries for VIP guests, you will play a vital role in delivering personalised and memorable experiences. Your proactive approach will include handling check-ins and check-outs, working closely with our housekeeping team on troubleshooting guest issues, and identifying opportunities to upsell premium services. You will also respond to guest feedback promptly, maintaining our reputation for outstanding service
In addition to guest relations, you’ll oversee key administrative and operational tasks, such as managing third-party accommodation booking platforms, maintaining relationships with travel agents, and optimising revenue through strategic offers. You’ll keep our reception area organised and efficient while handling calls, emails, and mail with professionalism.
What We’re Looking For
Exceptional Communication Skills: You’re confident engaging with guests, team members, and external stakeholders.
Strong Organisational Abilities: Multitasking is second nature, and no detail escapes your attention.
Proactive Problem-Solver: You thrive on addressing challenges with creativity and professionalism.
Tech Savvy: Familiarity with booking systems, CRM platforms, and data analysis tools is a plus.
Hospitality Enthusiast: A passion for delivering exceptional guest experiences is a must.
This role is a permanent position, ideally working Thursday to Monday, 9am to 6pm (days off would be Tuesday and Wednesday). This role would suit a hospitality professional looking to develop their career within guest relations and hospitality reservations.
Why Join Us?
Be part of a world-class team that values excellence and innovation in hospitality.
Work in a stunning location and interact with guests from around the globe.
Enjoy working in a collaborative and dynamic team environment.
If this sounds like the perfect role for you, we’d love to hear from you! Applicants must have the legal right to work in NZ. Please provide your resume and a cover letter detailing your experience and passion for hospitality.
Payroll Administrator / Bookkeeper
We are seeking a detail oriented and proactive Payroll Administrator/Bookkeeper to join our finance and HR team based at Craggy Range Winery just out of Havelock North village. This role offers a diverse range of responsibilities, combining payroll, compliance, and financial processing tasks. The ideal candidate will ensure smooth payroll operations, maintain compliance with relevant legislation, and manage various financial administrative functions.
Key Responsibilities
Payroll & Compliance:
You will process weekly and fortnightly payrolls for employees in New Zealand, Australia, and offshore locations, ensuring accuracy and compliance with IRD, superannuation, and other regulations. Key tasks include addressing payroll queries, maintaining accurate records, preparing payments for IRD, ACC levies, and other agencies, and completing end-of-year tax and financial reporting. You’ll generate payroll reports, reconcile General Ledger (GL) accounts, and stay updated on payroll legislation. Additionally, you will support HR system functionality, assist with audits, and participate in remuneration surveys.
Financial Processing:
This role involves leading cost-saving initiatives, preparing and reconciling balance sheets and profit and loss accounts, and managing accounts payable. You will handle invoicing, debt collection, GST returns, and fixed asset management. Other tasks include post-flight cost analysis, lease renewals, and reporting on expenditures like crew allowances and travel costs. You will also assist with annual budgets and monitor financial performance against projections.
About You
You will bring:
- Proven experience in payroll administration and bookkeeping.
- Familiarity with compliance requirements in New Zealand, Australia, and offshore jurisdictions.
- Proficiency with payroll systems (e.g., Zambion) and accounting software (e.g., Microsoft Dynamics NAV) would be beneficial but not essential!
- Strong attention to detail and the ability to effectively meet deadlines.
- Excellent communication skills to effectively resolve queries and liaise with external providers.
What We Offer:
- A supportive and collaborative work environment.
- Work in one of the most scenic work locations Hawke’s Bay has to offer.
- Competitive remuneration based on experience.
How to Apply
If you are passionate about payroll and financial administration and enjoy working in a dynamic and collaborative team environment, we’d love to hear from you! Join Our Legacy Today!
Sous Chef
We are looking for a Sous Chef to join a team that pushes standards and develops food that we are really proud of. We always get everyone to run their own section and really pitch in and help with all duties.
Creating a great team culture sets us apart as a nice place to work while cooking some great food. We provide training and development plans for chefs at every level, setting you up well for your future career. We want to develop our staff into future managers and kitchen leaders – this could be you!
Your responsibilities include maintaining high standards in food preparation and presentation, fostering a positive team environment, and contributing to the training and development of junior staff. Ensure adherence to food safety measures, proper stock management, and personal and kitchen hygiene. Embrace continuous learning for both technical skills and food knowledge. If you’re passionate about culinary excellence and a collaborative work culture, we invite you to be part of our team.
What we can offer you:
- A minimum guarantee of 30 hours a week
- Discounts at Craggy Range, Mary’s and Craggy Range Cellar Door.
- Working with a supportive and desirable team where managers are judged on the way they manage the kitchen meaning everyone will be looked after.
- Hands on exposure to working with great produce and new techniques every day.
We are a passionate and supportive kitchen with a continually changing menu and a great team environment.
At Craggy Range, we are open lunch and dinner, seven days a week, therefore a flexible roster and work life balance is easily accommodated.
To be considered, applicants must have the right to work legally in New Zealand and hold the equivalent of NZQA Level 4 Cookery as well as 2 years’ experience in a comparable establishment.
