Booking and Payment Policies
- A deposit of 50% of the whole accommodation fee is required to secure your reservation.
- During low and high season, the balance is paid upon checkout.
- For bookings in our Holiday season/Special Events, the remaining balance of the accommodation will be due on 1st October.
- A valid credit card is required to secure and confirm all bookings regardless of payment method.
- Visa, MasterCard, or Amex accepted.
- Guest credit card details will be taken at check-in for any incidentals.
- Any other bills including Restaurant, Cellar Door, and any extras, are to be paid by the guest with the balance, on the day of departure, unless otherwise arranged.
- A two-night minimum stay is required year-round.
- Further minimum stays will apply to public holidays and some special events.
- One-night stays will be considered (if minimum stays apply during the period of enquiry) within 7 days of booking if availability allows.
- Restaurant bookings are strongly recommended to avoid disappointment.
- Tariff includes the New Zealand Goods and Services Tax of 15%
Standard Cancellation Policy
Please read our terms carefully before booking your stay.
Low, Mid & High Season (apart from Holiday Season | 21st December – 6th January)
- Cancellations will be accepted up to 30 days prior to arrival without generating a cancellation fee.
- Bookings cancelled with 30 and 14 days of arrival: your 50% deposit will be forfeited.
- Bookings cancelled within 14 days of arrival: 100% of the total booking cost is charged as a Cancellation Fee.
Holiday Season (21st December – 6th January)* and Special Events
- Cancellations prior to 1st October the deposit will be forfeited.
- Cancellations from 1st October to the date of arrival will incur 100% of the total nights cancelled.
Force Majeure:
- Craggy Range is open and operating safely, however, we are aware there will be times when bookings may be affected by Force Majeure & Government mandated public lockdowns. Should the following circumstances arise, we will make an exception to our standard cancellation policy and hold any deposits or prepayments received, on credit for 12 months to be applied toward a future stay. Funds will be non-refundable.
- Road closures: If a road on your route to your accommodation is designated by the NZ Transport Agency - Waka Kotahi as closed or for essential travel only, and there is no detour, or the detour adds more than four hours to your travel according to the Waka Kotahi Journey Planner.
- Metservice RED Weather Warning: If the Metservice has issued a RED warning/forecast in either your home region or the region of your accommodation, for either the day of your arrival or departure.
- Natural disasters in New Zealand: Natural disasters such as cyclones, earthquakes, volcanic eruptions, tsunamis, and other severe and abnormal natural events causing large scale disruption of essential services and/or transport, specifically impacting your travel to or from your accommodation.
- If you have booked through a third party, i.e., Booking.com, Expedia etc. please refer to their cancellation terms.
