Terms & Conditions

GENERAL

Prices quoted on our website are inclusive of GST. You must pay us the full price quoted on the website at the time the order is submitted. Prices are given in New Zealand dollars.
We reserve the right to vary our prices without notice. No adjustments are made if the price of a product increases or decreases between the time the order is submitted and the time the product is delivered.
Prices and specials in our Cellar Door and in shops and those available online may not necessarily be the same.

TRANSIT COST

Product prices quoted do not include transit costs. Any courier or handling charges in relation to your order will be notified to you at the time you place your order and be added to the price. Purchases made on our website will be delivered only within New Zealand and Australia.
Due to the current circumstances with Covid-19 and the implications this has with shipping, we are currently not offering international delivery through our website. The shipping charges change daily and our customers are experiencing substantial delays in receiving their wines. Because of this, we want to ensure our customers have full knowledge before making a purchase. If you are an international customer and would like to know the current rate for shipping to your destination, please contact our team at sales@craggyrange.com. Thank you for your understanding.

MISTAKES IN PRICE ARISING FROM COMPUTER ERROR

In the event that computer error results in a material misstatement of the price of your order we may, prior to your receipt of the order or at any time thereafter, require that you pay us the difference between the amount actually paid by you in respect of your order and the correct amount payable.

PRODUCT AVAILABILITY

All products are sold subject to their availability. Promotional items may be limited as to quantity. We shall not be responsible for our inability to supply products to you where they are not presently available or where our stock of the relevant product(s) has been exhausted.

TITLE & DELIVERY

Title to products puchased on our website passes on delivery of the products.
We will use our best endeavours to dispatch orders no later than four business days after the day your order is received by us and you have received confirmation of your order from us via email or equivalent. We are not responsible for any failure to deliver or delay in delivery caused by any event outside of our reasonable control.
In the event that we fail to deliver any products, you may elect to cancel your order in respect only of the products not delivered unless we have contacted you and you have agreed to delivery at a later date.
Where we fail to deliver or delay delivery of your order or part of your order or where any loss is incurred by you in relation to such delivery and is within our control, our liability shall be restricted to payment of the cost of replacing the order or part of the order, as we may determine (in our sole discretion).
Advice regarding order shortages or damage in transit must be given to our Customer Services team no later than three days after receipt of products. The Customer Services team can be phoned on 0508272449.
Delivery is complete when the products reach the address or instructions you have specified for delivery. We will be responsible for arranging the delivery of products unless you arrange otherwise with us.
If we have taken responsibility for the delivery of products, we will replace at our cost any products damaged on delivery upon verification of the damaged products.
Nothing in these terms entitles you to return the products as being surplus to your needs, or for any other reason other than set out herein.

PAYMENT TERMS. CHARGES & INVOICING

You must pay us in full by credit card at the time that you submit your order.
If you pay by credit card you agree to indemnify us against any default by your credit card company to make payment to us in full.
We use “Payment Express” to securely authorise credit card payments before any charges are made. For further information regarding “Payment Express” and how it encrypts and processes transactions, please visit www.paymentexpress.com.

WARRANTIES

We represent and warrant to you that:
We represent and warrant to you that the products:

CANCELLATION, RETURN AND REPLACEMENT

Subject to clause 8 of this agreement.

USE OF YOUR INFORMATION

During the term of this agreement,your use of the website will generate certain information that will be recorded electronically by us. Information of this type may include, for example, your IP address, your usage statistics, etc. We will also record your contact details, credit information and any related personal details that you supply or that we obtain independently.
You acknowledge that we, our employees, carriers, contractors and agents may use or disclose any of the information identified in the previous paragraph for purposes connected with the supply of the products to you. Examples of purposes connected with supply include, for example:
You may at any time make a written request to see any personal information that we hold or to ask us to correct any mistakes in that information.

CONSENT TO RECEIPT OF ELECTRONIC MESSAGES

You agree by registering on this website that you expressly consent to your inclusion in our direct marketing database and accept that you may, as a result, receive regular electronic communications and promotional communications from us. You have the right to ask us at any time to stop sending online communications and promotional offers to you.

INTELLECTUAL PROPERTY RIGHTS

All rights, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to Craggy Range’s online shop and its contents owned by, and shall at all times remain the exclusive property of Craggy Range, its licensors and the providers of products accessible through Craggy Range’s online shop, and is protected by New Zealand law. Nothing in these terms and conditions shall constitute any licence of intellectual property rights to you.
Any infringement of our intellectual property rights will be fully enforced under New Zealand law.

GENERAL TERMS

No Waiver – No delay, neglect or forbearance in taking enforcement action in relation to any provision of these terms will be a waiver, or in any way prejudice any right, of that party. Severability – If any part of these terms is held to be invalid, illegal or unenforceable, that part will be severed and the remainder of the terms will remain in full force and have full effect. Privity – Third parties may take the benefits of rights expressed to be for their benefit in accordance with the Contracts (Privity) Act 1982.

JURISDICTION

The website is provided for use by New Zealand residents. We make no representations that the website complies with the laws of any country outside of New Zealand. If you access the website from outside New Zealand, you do so at your own risk and you are responsible for complying with the laws in the place where you use the website when purchasing products online.
This agreement is governed by New Zealand law and any legal action against us must be taken in a Court in New Zealand.

ASSIGNMENT

You may not assign any rights under this agreement except with our prior written consent.
We may assign our rights under this agreement without seeking your prior consent.

NOTICES

We will send all invoices and notices required under this agreement to the address (postal, fax or email) that you have nominated as your preferred method of contact. It is your responsibility to ensure that you keep up us informed of any changes to your contact details.
You will be deemed to have received a notice:

AMENDMENTS

We may change the terms of this agreement by sending you notice (“amendment notice”) to that effect by your preferred contact method and supplying you with the amended agreement.
The agreement, as modified, will take effect from the date stated on the amendment notice but no later than 30 days following the date that we send the amendment notice.

CRAGGY RANGE WINE CLUB PAYMENT AND SHIPPING

Your credit card will be automatically charged prior to shipping (February, June, October)
You can opt-out at any time – up to the month prior to shipping
Wines are sent in February, June and October

Guest Booking Terms & Conditions

BOOKING CONFIRMATION

Please note that by confirmation of your Craggy Range Vineyard Cottages booking and payment of the deposit fee you are agreeing to the terms and conditions listed hereafter.
If for any reason, Craggy Range Vineyard Cottages is unable to accommodate you after your booking is confirmed, we will notify you immediately by e-mail.

BOOKING & PAYMENT POLICIES

A deposit of 50% of the whole accommodation fee is required to secure your reservation.
During low and high season, the balance is paid upon checkout.
For bookings in our Holiday season/Special Events, the remaining balance of the accommodation will be due on 1st October.
A valid credit card is required to secure and confirm all bookings regardless of payment method.
Visa, MasterCard, or Amex accepted.
Guest credit card details will be taken at check-in for any incidentals.
Any other bills including Restaurant, Cellar Door, and any extras, are to be paid by the guest with the balance, on the day of departure, unless otherwise arranged.
A two-night minimum stay is required year-round.
Further minimum stays will apply to public holidays and some special events.
One-night stays will be considered (if minimum stays apply during the period of enquiry) within 7 days of booking if availability allows.
Restaurant bookings are strongly recommended to avoid disappointment.
Tariff includes the New Zealand Goods and Services Tax of 15%

STANDARD CANCELLATION POLICY

Please read our terms carefully before booking your stay.

Low, Mid & High Season (apart from Holiday Season | 21st Dec – 6th Jan)

Cancellations will be accepted up to 30 days prior to arrival without generating a cancellation fee.
Bookings cancelled with 30 and 14 days of arrival: a deposit of 1st night’s stay is forfeited.
Bookings cancelled within 14 days of arrival: 100% of the total booking cost is charged as a Cancellation Fee.

Holiday Season (21st Dec – 6th Jan) * and Special Events

Cancellations prior to 1st October the deposit will be forfeited.
Cancellations from 1st October to the date of arrival will incur 100% of the total nights cancelled.

FORCE MAJEURE

Craggy Range is open and operating safely, however, we are aware there will be times when bookings may be affected by Force Majeure & Government mandated public lockdowns. Should the following circumstances arise, we will make an exception to our standard cancellation policy and hold any deposits or prepayments received, on credit for 12 months to be applied toward a future stay. Funds will be non-refundable.
Road closures: If a road on your route to your accommodation is designated by the NZ Transport Agency - Waka Kotahi as closed or for essential travel only, and there is no detour, or the detour adds more than four hours to your travel according to the Waka Kotahi Journey Planner.
Metservice RED Weather Warning: If the Metservice has issued a RED warning/forecast in either your home region or the region of your accommodation, for either the day of your arrival or departure.
Natural disasters in New Zealand: Natural disasters such as cyclones, earthquakes, volcanic eruptions, tsunamis, and other severe and abnormal natural events causing large scale disruption of essential services and/or transport, specifically impacting your travel to or from your accommodation.
If you have booked through a third party, i.e. Booking.com, Expedia etc. please refer to their cancellation terms.